Aldi Complaint

I LOVE Aldi, but had to write them to let them know what happened at our store this morning. No pleased. And, not cool, Thomas!

I shopped at our local Aldi store  (store #29) 30 minutes ago. I arrived at the cashier/register and unloaded my groceries on the belt. At the end, I asked if Thomas (cashier) could give me two $10 bills for my $20 I had in my wallet. He was "rushed" to get to the next person as I know being in retail that you are timed to get everyone through the line as quickly as possible. Then, he proceeded to BLINDLY CLICK THE DEBIT CARD PAD/MACHINE without asking or consulting with me on what I had asked him to do...and double check. Then, my card was processed for $20 extra dollars onto my bill. He asked the manager if he could refund me and give me my $20 back on my card and he said "no." That made my bill $96! I have a VERY tight budget with my groceries, which is why I shop at Aldi. I have two small children  and thought it would just be easy to get change from the cashier. I will rethink that option from now on. However, I am HIGHLY disappointed at the fact that he was not trained to NEVER touch the screen without consulting with the customer. What if he would have accidentally hit the $40 or $60 option???  PLUS, they should have been able to put my $20 back on my card. I DID NOT ask to have that taken out of my account. Please contact this store and go over policies with them as it makes me upset to even shop there due to the stress that I received there today.